FAQs

What currency are the prices I see on the site?

All prices are in AED.

I just placed an order, when will it ship?

We try our best to ship items as fast as we can. Please allow 4-7 days production time for your order to ship out. Average shipping times are 15-21 days.
Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business days, please email us at osamaomarrabaia@gmail.com.

I am not in love with my order, can it be returned? What if there is an issue?

We offer a 100% money-back guarantee if the product is defective or damaged. You have 30 days to send it back to us for a full refund.
You must ship it back at your own expense. Once we have received the product, we will refund the full amount of your original purchase. Please include your name and order number on the returned parcels.
Please note: If your package is on the way, you must wait for it to arrive before requesting a refund.

Can I cancel my order?

Yes! You can cancel your order with no penalty as long as it has not yet shipped. If the item has already been sent, please use our easy return system to get a full refund.

I entered an incorrect address — what do I do now?

If you have misspelled or auto-filled an incorrect address, simply reply to your order confirmation email and confirm.
Once you’ve double-checked and found the address is wrong, please notify us within 24 hours at osamaomarrabaia@gmail.com. We can update the address during that time.
No refunds will be given after 24 hours if the incorrect address was submitted.

How long does shipping take?

Shipping times vary as we ship worldwide from different fulfillment centers based on your location. The average shipping time is 15-25 business days.

I have a question that wasn't answered. Can you please help?

Absolutely! We’re here to help you in any way we can. Please email us at osamaomarrabaia@gmail.com and we’ll be happy to assist.
We receive a large number of emails, so to get a faster response, please include your order number and clearly describe the issue. Thank you!